Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Good day! I faced an issue, when I was trying to reply to an email. I see an error "Unable to reply to customer's email. It have been deleted".
2 hours 50 min ago
Hello All, We are trying find the solution for the issue we are having with Reason Code 50002 where agents go NOT READY intermittently.Reason Code...
11 hours 53 min ago
Hello, I have a pair of UCCX 10.6 nodes setup in HA using Finesse. When it goes into failover mode (primary down) and agents login to the secondary...
16 hours 36 min ago
I would like to know how the purge order of records occurs during the nightly purge when the database is above the 80% threshold.  Is there some pr...
17 hours 14 min ago
Dear Experts; One of our customer has UCCX 10.0 and it is a bank.they want in the bank website there should be LIVE Chat option will come so that a...
23 hours 49 min ago
         
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Subject Views Votes Rating Replies Last replied by
discussion Outbound campaign UCCX 10.5
Last Reply 5 min 56 sec ago.
3 0 0 1 Aaron Harrison
discussion UCCX 7.0 - Agent status changes
Last Reply 1 hour 3 min ago.
1 0 0 1 Chakshu Piplani
discussion Live data in CUIC for PCCE 10.0
Last Reply 1 hour 8 min ago.
218 0 0 7 qazzaq201
discussion finesse email agent
Last Reply 2 hours 50 min ago.
0 0 0 0 Mikhail Kalita
discussion UCCX 10.6 Finesse login problem
Last Reply 2 hours 53 min ago.
5 0 5 2 Hythim Ali El Hadad
discussion Video call with UCCX/UCCE agents
Last Reply 3 hours 44 min ago.
4 0 0 1 Alexander Anoshin
discussion Finesse Reason Code 50002 Agent goes NOT READY
Last Reply 11 hours 53 min ago.
4 0 0 0 yogesh.mhatre
discussion UCCX 10.6 Mixed-Mode
Last Reply 13 hours 46 min ago.
6 0 0 2 dstory@fele.com
discussion AQM, WFM and Social Miner Failover
Last Reply 13 hours 54 min ago.
11 0 0 1 djlundberg
discussion Error transferring the call to external IVR
Last Reply 14 hours 1 min ago.
18 0 0 1 hockey mainiac
discussion HTTP Status 500 Error on CUIC Login Page
Last Reply 16 hours 36 min ago.
2 0 0 0 koziollz1
discussion TSP Super-Provider
Last Reply 17 hours 4 min ago.
168 0 0 1 Wagner Jose Fer...
discussion PCCE SQL HDS Purge
Last Reply 17 hours 14 min ago.
6 0 0 0 hockey mainiac
discussion Calling Id
Last Reply 18 hours 8 min ago.
39 0 0 5 chintan gajjar
discussion Agent control wrapup timer in UCCX 10.5 with Finess
Last Reply 19 hours 44 min ago.
23 0 5 3 Hythim Ali El Hadad
discussion license UCCX 8.5 to 10.5 after upgrade
Last Reply 22 hours 28 min ago.
29 0 5 7 Chakshu Piplani
discussion web chat with UCCX 10.X
Last Reply 23 hours 49 min ago.
3 0 0 0 debasish rout
discussion CVP Error
Last Reply 1 day 1 hour ago.
30 0 0 5 chintan gajjar
discussion Audio Flie UCCX
Last Reply 1 day 6 hours ago.
9 0 0 1 Chakshu Piplani
discussion What are Cisco Agent and IP Communicator listed as in task manager services?
Last Reply 1 day 6 hours ago.
91 0 0 3 Chakshu Piplani
discussion Establishing ODBC Connection
Last Reply 1 day 6 hours ago.
25 0 0 2 Chakshu Piplani
discussion CUIC 10.5 Stock Reports
Last Reply 1 day 6 hours ago.
56 0 0 2 Chakshu Piplani
discussion UCCX 8.5 Historical Reporting
Last Reply 1 day 6 hours ago.
19 0 0 2 Chakshu Piplani
discussion ICM Script Editor 'Search' 'Find' function, won't stop. Bug? 8.5.2
Last Reply 1 day 9 hours ago.
97 2 5 9 hari chandran
discussion Ways to get the ICM Version
Last Reply 1 day 9 hours ago.
31 0 0 3 rosaho
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Subject Views Rating Comments Author
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 1 day ago.
34577
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 2 weeks 1 day ago.
225
5.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 6 days ago.
723
0.0
3 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 weeks 5 days ago.
712
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 month 1 day ago.
2779
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 1 week ago.
5304
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 2 weeks ago.
24
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 3 days ago.
320
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 1 week ago.
155
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 3 weeks ago.
10526
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 3 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 3 weeks ago.
2224
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 5 days ago.
806
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 3 weeks ago.
11891
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4797
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
151
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 1 week ago.
72
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 2 weeks ago.
6867
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 2 weeks ago.
27
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 3 days ago.
156
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 5 days ago.
405
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
39
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 3 weeks ago.
779
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
308
0.0
0 Arundeep Nagaraj
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