Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Hi I`m looking to start UCCE work after working on UCCX and would like to understand the following terms IVR or CVP - what is the difference what...
27 min 22 sec ago
Hi all, Is it possible to configure EIM to send out blast email campaign based on pre-defined list? Thanks! -JT-
11 hours 1 min ago
We are working with third party software and we are using Make REST Call Step. By this step we are sending POST with Content Type "application/json...
1 day 4 hours ago
I've had Finess up and running for a few weeks now, but I recently added additional fields to display some new variables.  I added 10 new ECC varia...
3 days 20 hours ago
         
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discussion Cisco Recording system for uccx
Last Reply 26 sec ago.
0 0 0 1 Deepak mehta
discussion Issue with capturing Calling number in Script
Last Reply 1 hour 55 min ago.
2 0 0 2 Sathya Narayanan
discussion Unique call identifier
Last Reply 2 hours 10 min ago.
0 0 0 0 alexgrinberg
discussion UCCE 11 Web Setup Issue
Last Reply 3 hours 38 min ago.
3 0 0 2 jpsweeney77
discussion Realtime Reporting on calls in queue
Last Reply 4 hours 3 min ago.
1 0 0 2 SafariMan
discussion Supervisor can silent monitor but can not hear the Agent
Last Reply 5 hours 7 min ago.
26 0 0 7 davisjaron
discussion UCCX Finesse: Google Chrome
Last Reply 6 hours 45 min ago.
0 0 0 0 lohjintiam
discussion Some ECC variables not populating in Finesse
Last Reply 8 hours 1 min ago.
5 0 0 1 Chris Jacobsen
discussion CVP to CVP Translation Route
Last Reply 8 hours 2 min ago.
46 0 0 2 RAJESH ASOK
discussion CVP and ICM script retrun star(*)
Last Reply 8 hours 3 min ago.
2 0 5 3 Chintan Gajjar
discussion CUIC gadget in finesse
Last Reply 8 hours 8 min ago.
0 0 0 0 j.huizinga
discussion UCCX 8.5 transfers to external site
Last Reply 8 hours 51 min ago.
0 0 0 0 curtis stanley
discussion Call Disposition for timed out calls in the queue
Last Reply 9 hours 35 min ago.
1 0 5 4 fabien_damien
discussion UCCE Maximum Supervisors per team (10). Is that logged in or configured supervisors?
Last Reply 9 hours 45 min ago.
0 0 0 0 UCcomp2007
discussion Router Error Codes
Last Reply 10 hours 10 min ago.
5474 0 5 8 fabien_damien
discussion Tracking Agent Skill and Team Changes in UCCE
Last Reply 11 hours 19 min ago.
2 0 0 2 SafariMan
discussion Course - remote or physical/virtual?
Last Reply 11 hours 44 min ago.
0 0 0 0 iptuser55
discussion Calabrio recording controls popup
Last Reply 11 hours 56 min ago.
731 0 0 2 Robert Dawson
discussion CUIC Thresholds sticking on Finesse
Last Reply 12 hours 1 min ago.
146 1 0 7 Robert Dawson
discussion DHCP Server
Last Reply 12 hours 27 min ago.
1 0 0 1 Deepak Rawat
discussion UCCX 8.5.1.11004-25 - BIPPA Service - Shutdown
Last Reply 15 hours 28 min ago.
3 0 5 1 Deepak Rawat
discussion Cisco Finesse (For UCCX) 10.6 Bandwidth Utilization
Last Reply 17 hours 53 min ago.
21 0 5 4 james.buchanan1
discussion CUIC Reports - Clarification
Last Reply 21 hours 34 min ago.
0 0 0 1 Deepak mehta
discussion How to compare datetime in ICM script with current datetime
Last Reply 1 day 5 hours ago.
20 0 5 3 Ravindra Adhav
discussion Contact Center (UCCX) Solution
Last Reply 1 day 7 hours ago.
4 0 0 1 Deepak Rawat
Filter Results
Subject Views Rating Comments Author
VRU Leg vs Switch Leg
Last Reply 6 days 1 hour ago.
2210
0.0
1 Syed Shahzad Ali
ICM/UCCE Integration with Avaya AES and CMS
Last Reply 1 week 3 days ago.
6
0.0
0 Sasikumar Divvela
Cisco UCCE SQL Queries
Last Reply 1 week 3 days ago.
937
5.0
1 Muhammad Amir Raza
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 week 6 days ago.
1375
5.0
6 Henry Badilla
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 3 days ago.
3292
5.0
7 Reena Mundary
Using Termination Call Detail and Route Call Detail records for troubleshooting
Last Reply 3 weeks 2 days ago.
12268
5.0
5 Kris Lambrechts
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 4 weeks 1 day ago.
3367
4.8
18 Arundeep Nagaraj
IVR Outbound Dialer in UCCX
Last Reply 1 month 15 hours ago.
1385
5.0
3 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 1 month 1 week ago.
11641
5.0
32 Gergely Szabo
Setting Threshold Indicators for Current Longest Call Waiting in the Queue in Finesse
Last Reply 1 month 2 weeks ago.
39
0.0
0 Deepak Rawat
UCCX subscriber fresh install fails on 10.6.1 SU1
Last Reply 1 month 3 weeks ago.
186
5.0
3 Deepak Rawat
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 4 weeks ago.
6279
5.0
60 Gergely Szabo
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 2 months 2 days ago.
1030
0.0
2 Arundeep Nagaraj
Cisco UCCE Parent Child deployment model
Last Reply 2 months 2 days ago.
994
5.0
0 Sasikumar Divvela
MARS Contact Center Wallboard for Cisco UCCX
Last Reply 2 months 2 weeks ago.
182
0.0
0 Pranjol Saikia
How to Collect finesse Logs
Last Reply 3 months 1 week ago.
2562
5.0
2 Reena Mundary
Chalk Talk: What Not To Do With UCCX
Last Reply 3 months 2 weeks ago.
10284
4.8
5 aniramac
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 3 months 2 weeks ago.
3206
5.0
9 Gergely Szabo
Custom Reports for Cisco CUIC & Cisco UCCX
Last Reply 3 months 2 weeks ago.
97
0.0
0 Pranjol Saikia
Network Transfers with CVP
Last Reply 3 months 3 weeks ago.
6181
0.0
1 Syed Shahzad Ali
Using the ICM Configuration Manager Bulk Insert Agent
Last Reply 4 months 3 weeks ago.
2388
4.5
9 John McGuire
Types of Recording options available with Media Sense
Last Reply 4 months 3 weeks ago.
182
5.0
0 Deepak Rawat
Save a recording in a database
Last Reply 5 months 5 days ago.
1998
0.0
2 Gergely Szabo
MARS Agent Greeting & Whisper Announcement
Last Reply 5 months 1 week ago.
34
0.0
0 Pranjol Saikia
Integration Custom JAVA application with UCCX 10.0
Last Reply 5 months 2 weeks ago.
1006
5.0
2 Reena Mundary
Filter Results
Subject Views Rating Comments Author
blog Cisco Media Sense Deployment Query
Last Reply 1 month 1 week ago.
33
0.0
0 sabir.bedi1
blog Latest Industry Trends of Call Center Software Solutions
Last Reply 9 months 2 weeks ago.
93
5.0
0 fonebell20141
blog Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview
Last Reply 1 year 5 days ago.
10247
5.0
14 Abhiram Kramadhati
blog The Future of Cloud Telephony Services in India
Last Reply 1 year 3 months ago.
142
0.0
0 fonebell20141
blog Chalk Talk: Demystifying the New Reporting Client for UCCX: The CUIC
Last Reply 1 year 10 months ago.
688
0.0
0 Julie Burruss
blog Chalk Talk: Examining Unified Customer Voice Portal’s Comprehensive Call Flow with SIP
Last Reply 2 years 11 months ago.
3196
5.0
8 Julie Burruss
blog Chalk Talk: Understanding IPIVR in an UCCE Environment
Last Reply 2 years 11 months ago.
690
4.5
1 Julie Burruss
blog Chalk Talk: What Not To Do With UCCX
Last Reply 3 years 1 month ago.
888
0.0
0 Julie Burruss
blog TECH TIP - CUIC 8.5.3 Install - NTP Synchronization
Last Reply 3 years 9 months ago.
2378
0.0
2 John McGuire
blog Tech Tip : CTIOS Desktop software distribution using Microsoft SCCM
Last Reply 4 years 8 months ago.
1572
0.0
0 ciscomoderator
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Contact Center
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Contact Center
Views: 893
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Overall Rating: 4.8 (4 ratings)
by bo liu
Contact Center
Views: 10
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Overall Rating: 5 (2 ratings)
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