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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Hi I`m looking to start UCCE work after working on UCCX and would like to understand the following terms IVR or CVP - what is the difference what...
27 min 22 sec ago
Hi all, Is it possible to configure EIM to send out blast email campaign based on pre-defined list? Thanks! -JT-
11 hours 1 min ago
We are working with third party software and we are using Make REST Call Step. By this step we are sending POST with Content Type "application/json...
1 day 4 hours ago
I've had Finess up and running for a few weeks now, but I recently added additional fields to display some new variables.  I added 10 new ECC varia...
3 days 20 hours ago
         
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Subject Views Votes Ratingsort ascending Replies Last replied by
discussion CAD Emails out of sync
Last Reply 2 years 3 months ago.
208 1 10 1 Saeed Syed
discussion Special treatment of ANIs
Last Reply 2 years 9 months ago.
199 1 10 2 billmatthews
discussion Will a new License MAC need to be issued if the NTP changes on UCCX 8.x running on a hardened MCS server?
Last Reply 2 years 9 months ago.
227 1 10 2 [email protected]
discussion Cisco Agent Desktop incorrect stats Agent Statistics Display
Last Reply 2 years 12 months ago.
1448 1 10 7 michellpoulina
discussion Using CUIC to Show Calls Waiting on UCCX 9.0.2
Last Reply 2 years 9 months ago.
889 1 10 4 Tony Duran
discussion UCCX 9.0(2) - CUIC Reports Call Abandoned calls inconsistencies
Last Reply 2 years 4 months ago.
2181 1 7.5 6 chingkiatlee
discussion UCCX CAD Unable to dialout using dialpad
Last Reply 2 years 7 months ago.
372 1 7.5 5 Ajeya Shetty
discussion UCCX Reports: Outbound on IPCC and Outbound on non IPCC difference
Last Reply 2 years 8 months ago.
1725 1 7.5 2 Aaron Harrison
discussion Multiple CSQs, multiple skills, how do calls get distributed
Last Reply 3 years 2 weeks ago.
406 1 7.5 2 billmatthews
discussion When UCCX is down
Last Reply 3 years 3 weeks ago.
330 1 7.5 3 brian1mcc
discussion CUCM Upgrade from 8.6(2a) / 8.6.2.20000-2 to 8.6.(2a)SU2 (8.6.2.22900-9)
Last Reply 3 years 1 month ago.
3341 1 7.5 5 mohamed helmy
discussion UCCX 9.0(2) Agent Email is not working
Last Reply 2 years 7 months ago.
1889 1 6.25 17 Anas Abueideh
discussion Route calls to specific number based on Date and Time
Last Reply 2 weeks 5 days ago.
802 1 5.5 28 Anthony Holloway
discussion How to calculate expected wait time in ICM scripting?
Last Reply 13 hours 57 min ago.
3598 0 5 13 Chintan Gajjar
discussion CVP Call-Server Port Utilisation issue.
Last Reply 1 day 3 hours ago.
728 1 5 14 Chintan Gajjar
discussion UCCX media and License ordering confusion
Last Reply 3 days 44 min ago.
40 0 5 7 mohsin majeed
discussion UCCX User Competence Level
Last Reply 3 days 7 hours ago.
26 0 5 7 Deepak Rawat
discussion Troubleshooting Abort/Rejected Calls report
Last Reply 4 days 9 hours ago.
17 0 5 3 Deepak Rawat
discussion UCCX Agent States and Wallboards
Last Reply 4 days 3 hours ago.
28 0 5 7 Deepak Rawat
discussion UCCX Hold Music
Last Reply 4 days 5 hours ago.
29 0 5 5 James Hawkins
discussion DB lookup fails (SQL 2005 and ICM 8.0 version)
Last Reply 4 days 9 hours ago.
916 0 5 7 IPCC Support
discussion Supervisor Silent monitoring
Last Reply 5 days 8 hours ago.
21 0 5 2 Deepak Rawat
discussion Finesse Agent state while Talking - UCCX/Finesse 10.6
Last Reply 5 days 4 hours ago.
25 0 5 4 lleweyiss
discussion CCX 11 Chat via SocialMiner
Last Reply 1 week 6 days ago.
34 0 5 3 JASON NIELSEN
discussion CCX 8.5.1 - Cisco Agent Desktop has stopped working
Last Reply 6 days 7 hours ago.
32 0 5 10 rossporubski
Filter Results
Subject Views Rating Comments Author
VRU Leg vs Switch Leg
Last Reply 2 days 22 hours ago.
2210
0.0
1 Syed Shahzad Ali
ICM/UCCE Integration with Avaya AES and CMS
Last Reply 1 week 4 hours ago.
6
0.0
0 Sasikumar Divvela
Cisco UCCE SQL Queries
Last Reply 1 week 5 hours ago.
937
5.0
1 Muhammad Amir Raza
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 week 3 days ago.
1375
5.0
6 Henry Badilla
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 1 hour ago.
3292
5.0
7 Reena Mundary
Using Termination Call Detail and Route Call Detail records for troubleshooting
Last Reply 2 weeks 6 days ago.
12268
5.0
5 Kris Lambrechts
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 weeks 5 days ago.
3367
4.8
18 Arundeep Nagaraj
IVR Outbound Dialer in UCCX
Last Reply 3 weeks 6 days ago.
1385
5.0
3 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 1 month 5 days ago.
11641
5.0
32 Gergely Szabo
Setting Threshold Indicators for Current Longest Call Waiting in the Queue in Finesse
Last Reply 1 month 2 weeks ago.
39
0.0
0 Deepak Rawat
UCCX subscriber fresh install fails on 10.6.1 SU1
Last Reply 1 month 2 weeks ago.
186
5.0
3 Deepak Rawat
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 3 weeks ago.
6279
5.0
60 Gergely Szabo
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 1 month 4 weeks ago.
1030
0.0
2 Arundeep Nagaraj
Cisco UCCE Parent Child deployment model
Last Reply 1 month 4 weeks ago.
994
5.0
0 Sasikumar Divvela
MARS Contact Center Wallboard for Cisco UCCX
Last Reply 2 months 2 weeks ago.
182
0.0
0 Pranjol Saikia
How to Collect finesse Logs
Last Reply 3 months 1 week ago.
2562
5.0
2 Reena Mundary
Chalk Talk: What Not To Do With UCCX
Last Reply 3 months 1 week ago.
10284
4.8
5 aniramac
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 3 months 2 weeks ago.
3206
5.0
9 Gergely Szabo
Custom Reports for Cisco CUIC & Cisco UCCX
Last Reply 3 months 2 weeks ago.
97
0.0
0 Pranjol Saikia
Network Transfers with CVP
Last Reply 3 months 3 weeks ago.
6181
0.0
1 Syed Shahzad Ali
Using the ICM Configuration Manager Bulk Insert Agent
Last Reply 4 months 2 weeks ago.
2388
4.5
9 John McGuire
Types of Recording options available with Media Sense
Last Reply 4 months 3 weeks ago.
182
5.0
0 Deepak Rawat
Save a recording in a database
Last Reply 5 months 2 days ago.
1998
0.0
2 Gergely Szabo
MARS Agent Greeting & Whisper Announcement
Last Reply 5 months 1 week ago.
34
0.0
0 Pranjol Saikia
Integration Custom JAVA application with UCCX 10.0
Last Reply 5 months 2 weeks ago.
1006
5.0
2 Reena Mundary
Filter Results
Subject Views Rating Comments Author
blog Cisco Media Sense Deployment Query
Last Reply 1 month 5 days ago.
33
0.0
0 sabir.bedi1
blog Latest Industry Trends of Call Center Software Solutions
Last Reply 9 months 1 week ago.
93
5.0
0 fonebell20141
blog Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview
Last Reply 1 year 2 days ago.
10209
5.0
14 Abhiram Kramadhati
blog The Future of Cloud Telephony Services in India
Last Reply 1 year 3 months ago.
141
0.0
0 fonebell20141
blog Chalk Talk: Demystifying the New Reporting Client for UCCX: The CUIC
Last Reply 1 year 10 months ago.
685
0.0
0 Julie Burruss
blog Chalk Talk: Examining Unified Customer Voice Portal’s Comprehensive Call Flow with SIP
Last Reply 2 years 11 months ago.
3194
5.0
8 Julie Burruss
blog Chalk Talk: Understanding IPIVR in an UCCE Environment
Last Reply 2 years 11 months ago.
687
4.5
1 Julie Burruss
blog Chalk Talk: What Not To Do With UCCX
Last Reply 3 years 1 month ago.
885
0.0
0 Julie Burruss
blog TECH TIP - CUIC 8.5.3 Install - NTP Synchronization
Last Reply 3 years 9 months ago.
2377
0.0
2 John McGuire
blog Tech Tip : CTIOS Desktop software distribution using Microsoft SCCM
Last Reply 4 years 8 months ago.
1572
0.0
0 ciscomoderator
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