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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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Dear Gents, I am hoping I could pick your brain on an issue I am facing when integrating with an Oracle DB for a client. UCCX System version: 9.0.2...
by jelcham
39 min 36 sec ago
Hi All,This is the first time I'm testing WFO QM/AQM v10.5.1 in our lab for a potential project of our client, installation of WFO QM/AQM went well...
1 day 4 hours ago
Hi Team,I would like to understand if there is a relationship between a scheduled Report "Frequency" in the CUIC Scheduler, and the "Historical Ref...
2 days 20 hours ago
Recently, one of my remote sites VoIP fax machines stopped working. There is an 187 ATA set to T.38 Fax Relay (fax relay disabled on the voice rout...
3 days 19 hours ago
I am working on a non-standard environment where we CVP is behind an Avaya CM connected via T1/CAS connections (Avaya G450 to Cisco VXML gateway)....
3 days 23 hours ago
         
Enterprise 867 13 0 0 0
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Subject Views Votes Rating Replies Last replied by
discussion Finding ANI per CallType in HDS
Last Reply 4 min 36 sec ago.
0 0 0 1 Oleksii Stepanenko
discussion CVP Error
Last Reply 39 min 16 sec ago.
19 0 0 14 Ahmed Adeyemi
discussion UCCX Integration with Oracle DB - Missing Fields Issue
Last Reply 39 min 36 sec ago.
0 0 0 0 jelcham
discussion CVP Error
Last Reply 3 hours 19 min ago.
38 0 0 11 chintan gajjar
discussion UCCX Trigger Validation
Last Reply 5 hours 5 min ago.
24 0 0 4 Aaron Harrison
discussion CAD sizing
Last Reply 5 hours 7 min ago.
19 0 0 4 Aaron Harrison
discussion WFO QM/AQM refusing CTI connection
Last Reply 1 day 4 hours ago.
6 0 0 0 shridhar reddy
discussion Calling Id
Last Reply 1 day 10 hours ago.
49 0 0 7 Pawan Srivastava
discussion Audio Flie UCCX
Last Reply 2 days 10 hours ago.
22 0 5 3 Chakshu Piplani
discussion uccx 10.5 script query
Last Reply 2 days 15 hours ago.
15 0 0 1 Bill Mungaven
discussion Custom Reports in CUIC
Last Reply 2 days 18 hours ago.
734 0 5 3 Srinivas Divakar K
discussion UCCE Post call Survey
Last Reply 2 days 18 hours ago.
19 0 0 1 Srinivas Divakar K
discussion Relationship between CUIC scheduled report occurence and Historical Refresh Rate in Report Definition
Last Reply 2 days 20 hours ago.
5 0 0 0 NICNGUYEN
discussion Cisco UCCX 10.5 Scripting Question
Last Reply 2 days 23 hours ago.
29 0 5 4 Jason Scott
discussion User Authentication for CUIC co-resident with UCCX
Last Reply 3 days 2 hours ago.
215 0 5 8 Valentine Sondoyi
discussion Extracting data from UCCE 9.0 for creating report, need help on filed name mapping and data correctness
Last Reply 3 days 3 hours ago.
9 0 0 1 Oleksii Stepanenko
discussion UCCX 8 License extraction?
Last Reply 3 days 3 hours ago.
688 0 0 4 Aaron Harrison
discussion Quantity of call on CAD
Last Reply 3 days 4 hours ago.
13 0 0 1 Aaron Harrison
discussion How to get date for different time zones
Last Reply 3 days 7 hours ago.
11 0 0 2 matthewik.lee
discussion Outbound campaign UCCX 10.5
Last Reply 3 days 8 hours ago.
35 0 0 2 Pawan Srivastava
discussion How do calls consume IVR ports?
Last Reply 3 days 8 hours ago.
47 0 0 3 Valery Kuznetsov
discussion UCCE 10.5 Upgrade
Last Reply 3 days 13 hours ago.
9 0 0 1 david.macias
discussion UCCX Chat with Social Miner
Last Reply 3 days 17 hours ago.
815 0 0 2 PC PC
discussion UCCX 10.6 - Adding HA Server, Local Workstation Admin Rights Required?
Last Reply 3 days 18 hours ago.
9 0 0 1 djlundberg
discussion Cisco 187 ATA and fax issues
Last Reply 3 days 19 hours ago.
3 0 0 0 David Coelho
Filter Results
Subject Views Rating Comments Author
Integration of UCCX with Social Miner (Chat)
Last Reply 6 min 32 sec ago.
766
5.0
4 Reena Mundary
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 4 days ago.
34670
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 2 weeks 4 days ago.
231
5.0
0 Muhammad Amir Raza
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 4 weeks 1 day ago.
720
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 month 4 days ago.
2789
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 2 weeks ago.
5338
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 3 weeks ago.
26
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 6 days ago.
323
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 2 weeks ago.
155
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 3 weeks ago.
10548
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 4 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 4 weeks ago.
2227
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 1 week ago.
828
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 3 weeks ago.
11903
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4801
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
154
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 2 weeks ago.
73
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 2 weeks ago.
6873
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 3 weeks ago.
28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 5 days ago.
157
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 1 week ago.
418
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
40
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 3 weeks ago.
782
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
320
0.0
0 Arundeep Nagaraj
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