Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Hello, We have a client requirement where they would like remote CCX agents working from home after hours to be able to receive calls on a mobile p...
1 hour 51 min ago
Hi all, We have a contact center, and the issue we have is when the support team from the contact gets a call (internal) they don't see the Id or e...
3 hours 27 min ago
Hi Guys,I have a customer that have an avaya contact center solution nowadays.They can make that an agent answer multiple calls for multiple skills...
6 hours 57 min ago
Our management has asked if the 'conference' button option can be removed from the Finesse desktop because staff are listening to calls after they...
3 days 15 hours ago
Hello,I am working on an Extend and Connect configuration for UCCX to allow home agents to participate in the contact center via their PSTN connect...
4 days 12 hours ago
         
Enterprise 867 13 0 0 0
Express 1204 30 1 1 0
Filter Results
Subject Views Votes Rating Replies Last replied by
discussion User login error "Cannot authenticate with the notification service"
Last Reply 16 min 9 sec ago.
177 1 0 12 M Rinaldy Aulia
discussion UCCX 10.6 Remote Agents with Extend and Connect to mobile phone
Last Reply 1 hour 51 min ago.
0 0 0 0 sdeckert
discussion CVP Error
Last Reply 3 hours 7 min ago.
5 0 0 2 Ahmed Adeyemi
discussion license UCCX 8.5 to 10.5 after upgrade
Last Reply 3 hours 21 min ago.
2 0 0 1 Chakshu Piplani
discussion Calling Id
Last Reply 3 hours 27 min ago.
0 0 0 0 opnineopnine
discussion Possible solutions for replace an Avaya with UCCE
Last Reply 6 hours 57 min ago.
0 0 0 0 memo.perlop
discussion Finesse Load Balancing
Last Reply 8 hours 19 min ago.
373 6 0 6 Mark Pareja
discussion Finesse Agent URL - Alternate Server
Last Reply 8 hours 44 min ago.
62 1 5 3 Martin Bauer
discussion Can ANI be associated with abandoned call in CUIC report?
Last Reply 8 hours 49 min ago.
10 0 5 3 Ronald Reif
discussion Agent control wrapup timer in UCCX 10.5 with Finess
Last Reply 15 hours 21 min ago.
0 0 0 1 Chris Deren
discussion Java Class in UCCE/CVP
Last Reply 19 hours 12 min ago.
3 0 0 1 chintan gajjar
discussion GILA Wallbard Specific Queue's
Last Reply 1 day 11 hours ago.
6 0 0 1 Richard Simmons
discussion escape character not working in UCCX 7. Need quote in string.
Last Reply 1 day 13 hours ago.
729 0 5 6 Filippo Zangheri
discussion UCCX Historical Report
Last Reply 1 day 17 hours ago.
18 0 5 3 Chakshu Piplani
discussion CSD agent statistics not reseting
Last Reply 1 day 18 hours ago.
12 0 0 3 Chakshu Piplani
discussion VXML Issue
Last Reply 2 days 2 hours ago.
32 0 5 2 Ahmed Adeyemi
discussion Incorrect Logon Time in CSD for UCCX - 8.5
Last Reply 3 days 34 min ago.
7 0 0 1 Chakshu Piplani
discussion Keeping an agent in ready state after they miss a call.
Last Reply 3 days 7 hours ago.
18 0 0 2 Jameson Gagnepain
discussion how the AvgRouterDelay metric impacts SL and ASA, can any one explain this
Last Reply 3 days 10 hours ago.
60 0 0 13 debracolgan
discussion UCCX deleted agent showing in Supervisor Agent State
Last Reply 3 days 11 hours ago.
15 0 0 2 putney_m@hotmail.com
discussion UCCX 9.0.2 CAD question
Last Reply 3 days 12 hours ago.
26 0 0 5 will.alvord
discussion Removing conference button from Finesse
Last Reply 3 days 15 hours ago.
9 0 0 0 hoffmann74
discussion UCCE - Play Audio While Fetching Data
Last Reply 3 days 16 hours ago.
16 0 5 2 draganmarkovic
discussion How to create Loop in Contact Center Express ?
Last Reply 3 days 17 hours ago.
69 0 0 9 Rohit Khajuria
discussion Unable to login to Finesse Desktop on UCCX 10.5
Last Reply 3 days 21 hours ago.
2200 3 0 20 Ritesh Desai
Filter Results
Subject Views Rating Comments Author
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 6 days 8 hours ago.
34516
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 1 week 6 days ago.
222
5.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 4 days ago.
705
0.0
3 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 weeks 3 days ago.
703
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 4 weeks 1 day ago.
2771
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 1 week ago.
5304
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 2 weeks ago.
24
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 1 day ago.
315
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 1 week ago.
154
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 2 weeks ago.
10526
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 3 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 3 weeks ago.
2221
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 4 days ago.
788
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 2 weeks ago.
11885
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4793
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
150
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 1 week ago.
72
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 1 week ago.
6858
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 2 weeks ago.
26
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 1 day ago.
155
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 3 days ago.
400
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
39
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 2 weeks ago.
779
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
301
0.0
0 Arundeep Nagaraj
Filter Results
Filter Results
Contact Center
Views: 89
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 1664
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Contact Center
Views: 35
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 811
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by kabeer
Contact Center
Views: 685
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.8 (4 ratings)
Contact Center
Views: 940
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by bo liu
Contact Center
Views: 8
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 366
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by jezhou
Contact Center
Views: 121
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Contact Center
Views: 1167
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.9 (8 ratings)
Contact Center
Views: 272
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Contact Center
Views: 17
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Filter Results

This Month

Events

April 11, 2011
Ask the Expert
  • 1
  • 2
  • 3
  • 4
  • 5
April 22, 2013
Ask the Expert
January 7, 2014
Techtalks
  • 1
  • 2
  • 3
  • 4
  • 5

Actions

 
 
 
 

Popular Discussions

Popular Documents

Rank Username Points
1 3,768
2 3,195
3 3,189
4 2,857
5 2,679
Rank Username Points
70
63
35
20
20