Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
112 PostsActivity in Collaboration
Resolved! Recording Jabber - Overlapping Voices
Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...
CUCM Trace Logs Limited to the Previous 10 Minutes Worth of Calls
This is a 2-server cluster of CUCM 12.5It is a small deployment of around 100 phones that don't handle a large volume of calls.I'm pulling logs for the CallManager service.Typically I would expect to be able to go back at least weeks but I can't pull...
Not powering up KEM (PID: CP-8800-A-KEM)with CP 8851
I bought a new KEM (PID: CP-8800-A-KEM) along with the cisco ip phone CP8851 but unable to power up the KEM. I am using C2951 ISR with IOS 15.6 and Cisco Unified Communications Manager Express (CME) version 11.5. Please note i am using call manager e...
Tracking Calls Using Call Handler
The 0 operator mailbox is not monitored. By default all vm boxes had a 0 option that would put you into that call handler.I have changed the caller input for all vm boxes to ignore when someone presses 0, however calls are still being sent to it.How ...
Intermittent Static noise on phones
We are a healthcare facility. For past several months we have had several complaints from users that calls are often full of static. We are running CUCM 12.5(1)SU8 and the phones are primarily 8811 running current firmware. We have replaced phon...
Answer phone
I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work. I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...
Cisco Webex calling LGW - outbound calls failing, %VOICE_IEC-3-GW: SIP
Hi , Good day. I need some help to verify if there is any configuration issue from my end. Basically i have a registered LGW to the webex calling . The incoming call is working fine , but the outgoing call is getting the following error Outgoing ca...
How to upgrade the telephony-service ver from 12.0 to Ver 12.5
Hey Hi, how are you today?I need to update the telephony-service version from 12.0 to Version 12.5 in order to the expansion key module on cisco phone 8865 works on my router 2951.I read many websites and the most "easy" solution is update the iOS ve...
cisco jabber lock
Dears,i have Cisco jabber and i need to lock it for a meantime or for long time// is there anyway to know which steps can help me to do that from settings?
Cisco Roomkit NTP ISSUE | CS-KIT-MINI-K9
Issue description:Roomkit system NTP settings change from Auto to Manual - Intermittent changeBehavior:+Forced the change to NTP auto and checked the settings. Reviewed logs found the following - eventlog/application.log noted the following log entry...
Finesse - Report Error
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
Resolved! Cisco Jabber doesn't send PRACK
Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...
Cisco Finesse Out of Service
Hello All, Can anyone support me how can open Finesse Agent ? AdminAgent
Installing RTMT version 14 Windows 11 Install
Installing RTMT 12-14 Versions on Windows 11 requires Java releasesjdk 1.8_0 101, jdk 1.8_0 102; I installed 4 total versions including jdk 11.0.15.1 and jre 1.8.0_341.You must however follow these steps first in order for the install to work otherw...
UCCE virtual memory increase
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
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