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Collaboration

Engage with your peers and Cisco about collaboration products such as contact center, IP telephony, collaboration applications and telepresence.
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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

112 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

6 Posts

Activity in Collaboration

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CUCM Publisher crashed During RU Upgrade

Dear All,After a crash during the upgrade from CUCM 12.0 to 12.5(SU8), the Publisher needs rebuilding. The backup TAR file isn't detected in DRS for restoration, so a temporary export file was used. Currently, phones are registered to the Subscriber....

Finesse Session Timeout

Hi Team,   We want to change Finesse Session Timeout which had default 30 Minutes on UCCX. Do you know Maximum time for session timeout? Is there any way to make it unlimited session? and Is there any impact if it can be set as unlimited session?   ...

Finesse Timeout.JPG

Cisco Phone system

Hi, I'm looking to get some assistance or guidance on this old phone system. Looking to see if there's any 3rd party vendor that is willing to help troubleshoot some issues. Cisco Unity Connection version 8.5.1ES65.13900-65Cisco Unified CM Administra...

Abrar786 by • Community Member
  • 91 Views
  • 1 replies
  • 0 Helpful votes

Resolved! CUC Subscriber Install Issue

I’m running into an issue installing the secondary/subscriber Unity Connection (CUC) server at a client. It keeps on failing the validation and not allowing me to continue:I have removed and re-setup the server on the Primary/Publisher CUC using both...

K L by • Level 4
  • 11635 Views
  • 20 replies
  • 0 Helpful votes

Calabrio - Device Associations

I am using Calabrio to record agent PCCE -calls and desktops. My current request is for a non-agent line to be recorded for all calls. I have created the hoteling user, retention plan, and work flow. I am now attempting to associate the device.The is...

CMS3.8.1 WEBBRIDGE3

HELLO GUYS,I have a issue when I configure webbridge3 on CMS but when I want to access webbridge give me this error:System is currently unavailable.Please try again later.I will appreatiated if anybody can solve my issue.

hamed1986 by • Level 1
  • 64 Views
  • 0 replies
  • 0 Helpful votes

Resolved! cisco meeting server

Hello Guys,I want to implement to CMS on my organization. I want to know I have to use Express way-E and Expressway-C and CUCM in my senario (mandetory) or all of them are optional.the next question is that can I use ASAv instead of expressway-E and ...

hamed1986 by • Level 1
  • 192 Views
  • 3 replies
  • 0 Helpful votes

Cisco Finesse "send error report"

Cisco Unified CCX AdministrationSystem version: 12.5.1.11001-348 (SU1-ES03)Where does one get access to view the error repot that get generated when you click on "send error report" with the Finesse web page? 

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