Collaboration

Engage with your peers and Cisco about collaboration products such as contact center, IP telephony, collaboration applications and telepresence.
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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

111 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

6 Posts

Activity in Collaboration

UCCE - ECC Variable and User Variable

Hello All As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes. Is there any constraint similar for User Variables? Did some googling and found this one from the link belowhttps://supportf...

Resolved! CUCM & Alert-Info with Bell-Coredr2

Good Afternoon,  I have a ticket open with Grandstream for thier DP750/720 cordless VoIP DeCT devices on my CUCM 11.5 cluster.  Background is that no matter what a customer sets as the ringtone on the handsets, incoming calls ring using the system to...

RAustin70 by Level 1
  • 1428 Views
  • 6 replies
  • 0 Helpful votes

Amazon Lex with Cisco Webex CC

I was checking for an option to integrate Amaxon lex bot with Webex CC?But not finding any docs related to it. Please let me know if this is possible and if yes, how.

UCCE zip tone

Hello,We have a PCCE 12.6. We use Auto answer with zip tone for our agents. But many of them reported that the tone is too soft and quick that they often miss it, especially when they are busy with other tasks.Do you know if we can change the zip ton...

atoxet by Level 1
  • 559 Views
  • 6 replies
  • 0 Helpful votes

7975 & Plantronics HS-50/APC-42 issue

I am running a CME 12.0 system and I have a Plantronics HS-50 headset with the APC-42 module to control answering and hanging up.  The answering works fine as long as the HEADSET light on the phone is not lit.    However, when the HEADSET light IS ON...

CUIC - Total Talk Time

Hello all, Quick bit of background on this, the way our contact center currently works is that they have 1 line on their phones which they take both direct calls and calls via CSQ's. They have a few reports that they are using at the minute that incl...

UCCX IPCC Agent Line - Conference Call / Warm Transfer

We have our UCCX agents set up with 2 extensions:1 - Personal DN - no restrictions2 - Agent/ IPCC extension - set to 2 max calls 1 busyAgents receive calls from the queue to their IPCC extension as designed. However, they run into issues when they tr...

svk253 by Level 1
  • 122 Views
  • 3 replies
  • 0 Helpful votes

Resolved! connection to webbridge 3 failed

I have cms 3.2 installedI have successfully installed the certificate chain which has client and server authentication.The webbridge3 url is not displaying any web page.error: c2w://cms.domain.com:9999 connection failed ..i have not been able to see ...

collinks2 by Level 5
  • 10621 Views
  • 21 replies
  • 0 Helpful votes
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