Hi Guys, I work in a hospital and I need the patient beds/rooms, when receiving an external call, to play a warning to the patient before completely transferring the call "stating that the hospital does not deal with medical bills or the cost of trea...
UCCX 12.5 How to play promt to a customer in case if outbound agent based campaign predictive\progresive. I know that in case of direct preview the call can be transfered to application and promt can be played there. But i need play "your calls are b...
Is there a way to automatically stop sharing PC or laptop input after people leave the meeting. The system will not go into standby when pc or laptop is shared and room scheduler is lit up red as the room is being used. Is there some kind of macro ...
Hi all, All jabber clients are using ldap accounts to log in. I wonder if it's possible to make a policy such as locking the ldap account after 5 failed attempts. Can anybody know how to set jabber's policy rule about login attempts regardless of A...
I am running a CME 12.0 system and I have a Plantronics HS-50 headset with the APC-42 module to control answering and hanging up. The answering works fine as long as the HEADSET light on the phone is not lit. However, when the HEADSET light IS ON...
Is possible for the Cisco CUBE to send some kind of notification or alert whenever it receives a call from PSTN for certain numbers?ex. external caller dialed 555-222-1111 from PSTN-> CUBE->CUCMThanks
Hello all, Quick bit of background on this, the way our contact center currently works is that they have 1 line on their phones which they take both direct calls and calls via CSQ's. They have a few reports that they are using at the minute that incl...
We have our UCCX agents set up with 2 extensions:1 - Personal DN - no restrictions2 - Agent/ IPCC extension - set to 2 max calls 1 busyAgents receive calls from the queue to their IPCC extension as designed. However, they run into issues when they tr...
I have cms 3.2 installedI have successfully installed the certificate chain which has client and server authentication.The webbridge3 url is not displaying any web page.error: c2w://cms.domain.com:9999 connection failed ..i have not been able to see ...
Hello - I have a Customer with two BE6Ms running 12.5 that we want to upgrade to 15. How do we handle the required ESXi embedded hypervisor license upgrade to ESXi 7? Is that version upgrade covered under SMARTnet? Thanks!
You want to configure automatic phone registration by synchronizing phone user information by linking CUCM with AD. Is an API provided for solution interworking to automate phone registration in CUCM?
Hello Members, This is regarding a PCCE environment version 12.0 We are facing an issue with Finesse CFAdmin where we're not able to add, delete or modify reason codes, all buttons are greyed out as you can see in the below screenshot. Anyone can ad...
Hi, We received on syslog server the below error message from unity subscriber. Anyone know what may cause the below message? “SELinux is preventing /usr/sbin/logrotate from add_name access on the directory /var/log/active/tomcat/logs/localhost_acces...
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