Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
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SRTP config
Hi All, I'm trying to establish a SIP trunk to an ITSP using TLS and SRTP. We think we have done all the trust point stuff and TLS seems to be OK. However, I'll a little lost on the SRTP. Looking at several guides looks like a few different methods. ...
Resolved! Webex Room Kit Mini w/TelePresence Touch not getting IP address
Main issue: The Webex Room Kit Mini is pulling an IP address, but the TelePresence Touch unit, which is connected to the Room Kit's dedicated Touch port (which I assume acts at least as a pass-through network port) is not (it's getting a 169.254.x.x...
Configure Email Notification for Specific Node in the CUCM Cluster
The Cisco Document Team has posted an article. This document describes the procedure to configure the email notification for specific node in the cluster. Know of something that needs documenting? Share a new document request t...
Can anyone explain “last active” and “last registered”
Cisco Unified CM AdministrationSystem version: 12.5.1.13900-152Can anyone explain “last active” and “last registered” on call manager, Find and List Phones page?It’s my understanding that “last active” displays the timestamp when a device was last ac...
uccx - CUIC 12.5.1 - Repors: Chart with abandoned call total
Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...
Sip trunk between cucm with cucm and cucm with asterisk
I have a trunk between cucm 6.1.5 and asterisk but when a call is made from cucm to asterisk it disconnects immediately it is picked (call from asterisk to cucm is ok). But it is working with cucm 10.5. I try route call from cucm 6.1.5 to 10.5 then c...
Multi san callmanger certificate private key distribution
Hello, Apologies for how late this question is! I have read that it is possible to generate a multi san certificate for the call manager service. Each subscriber in the cluster then uses the same certificate for call manager service. If I generate a...
Survey Feature with Cisco Meeting Server 3.8 Version
The new Cisco Meeting Server 3.8 version supports a new feature Survey, it allows the user hosting a conference or a space to create a survey in a meeting and invite the participants to take part in the survey and share their opinion making the us...
Touch 10 boot looping on RoomOS 11.15 with IPv6 DNS server address
EnvironmentRoom KitRoomOS 11.15.1.6Registered to WebexTouch 10After installing the RoomOS 11.15.1.6 update, my Touch 10 was unable to boot to the home screen, getting stuck at the Cisco logo screen and rebooting constantly. It did not have this issue...
Answer phone
I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work. I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...
CMS 3.2 version, certificates
Hi, everybody,The certificate cms expired, tell me how to change it (cms.cern and web bridge trust.car). There is a pfx file and a password for it. As I suppose it is necessary to build a chain. Is there any instruction on this issue or tell me what ...
Resolved! Outbound API Campaign Update Error
Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
Resolved! Can CUCM be used to route calls between different sites?
I'm involved in the following setup illustrated below. I am Site 4. I have a SIP trunk via the CUBE to Site 1. Calls route between Site 4 and Site 1 with no problem. Is it possible to use Site 1 CUCM, to route calls from Site 4 to Sites 3 or 2? Is it...
abandoned call to agent timer
We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...
Cisco Jabber first call of the day issue
Hi, We are using jabber 11.6 ( for testing we have also 11.8, 12.0 ) in the CUCM Cluster ( 11.5 SU4) and users are facing weird issue while using the Jabber. Intermittently the first call of the day is experiencing the one way audio. In the logs a...
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