Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
112 PostsActivity in Collaboration
Cisco Jabber doesn't send PRACK
Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...
Resolved! CCX prompt audio format
When I use Audacity to record greetings for Unity Call Handlers, I can export them as WAV 16-bit. I can upload the file and it plays successfully. If I do the same for a CCX prompt, it does not play - just noise is heard. I've ended up downloading an...
UCCE virtual memory increase
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
Blocking Mid-Call Signaling from CUCM SIP Trunk
Hi there, Lately, we have had many customers complain about intermittent call drops for external call transfers, no music on hold, and at times no audio at a resume on the SIP trunk we have from an ITSP. The problem would sometimes surface with cert...
Resolved! Allocating DID's in CME
Dear All,I have both Cisco & Non-Cisco IP Phones which are reigistered in my voice gateway. Now i have got ISDN with DID's. How can i allocate some DN with DID number in order to call in both ways ( each extension 5000 calls outside, its DID should g...
3905 Line 2
Is it possible to make a 3905 have a second line?
Resolved! Can CUCM be used to route calls between different sites?
I'm involved in the following setup illustrated below. I am Site 4. I have a SIP trunk via the CUBE to Site 1. Calls route between Site 4 and Site 1 with no problem. Is it possible to use Site 1 CUCM, to route calls from Site 4 to Sites 3 or 2? Is it...
Resolved! UCCX Call redirect to voicemail issue
Hi, We have some scripts that send a call redirect to a user's voicemail greeting and this works fine, using the call redirect step (destination = VM pilot, Called address reset to user's Ext.).The current set up from CUCM to Unity is SCCP, and I've ...
Cisco Codec Plus Not going to standby
Hi AllWe have a codec plus that refuses to go into standby . It will go into half sleep mode but as soon as that period has ended the system immediatly wakes back up. The unit does not have a control system connected and it does not have a content...
Webex registered with UCM – E911 settings missing when on-prem
I am using Webex registered with UCM.Webex app version 44.4.0.29298UCM Version 14.0.1.13900-155 When I use Webex over MRA, the E911 settings button appears and I can configure my location as expected.But when I am on premise, the E911 settings button...
Call to Mobile Phone Report
Hello,Anyone know how to generate outgoing call report to mobile phone only?
Compatibility of Cisco Catalyst 1000 Series with Cisco IP Phones
Hi Good day!Is Cisco Catalyst 1000 Series compatible with the older IP Phones likeCisco IP Phone 7900 Series?Thank you
SRTP config
Hi All, I'm trying to establish a SIP trunk to an ITSP using TLS and SRTP. We think we have done all the trust point stuff and TLS seems to be OK. However, I'll a little lost on the SRTP. Looking at several guides looks like a few different methods. ...
Agent cannot change the status of working with chats
Hello world,The agent cannot change the status to work with chats “Out of Service (error condition)” associated with NonVoiceControlGadget.The error is not associated with the agent's PC. If you use a different agent login, there is no problem.Re-cr...
Touch 10 boot looping on RoomOS 11.15 with IPv6 DNS server address
EnvironmentRoom KitRoomOS 11.15.1.6Registered to WebexTouch 10After installing the RoomOS 11.15.1.6 update, my Touch 10 was unable to boot to the home screen, getting stuck at the Cisco logo screen and rebooting constantly. It did not have this issue...
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