Collaboration

Cisco Jabber first call of the day issue

Hi, We are using jabber 11.6 ( for testing we have also 11.8, 12.0 ) in the CUCM Cluster ( 11.5 SU4) and users are facing weird issue while using the Jabber. Intermittently the first call of the day is experiencing the one way audio. In the logs a...

Resolved! Telephony on cisco 4000 ISR

Hi TeamSince CCP was retired if I am to implement Telephony on the ISR 4000 series is there a replacement or will i have to do all configuration via CLI? thanks

I want to know if certain DN's can forwarded with the called number

I want to know if certain DN's can forwarded with the called number. When Caller A DN (111) Calls User B DN(222) which forwards to User C DN(333) . I want Caller A to see DN(222) on caller ID instead of Call A's DN which is what we see typically (1...

Resolved! Can CUCM be used to route calls between different sites?

I'm involved in the following setup illustrated below. I am Site 4. I have a SIP trunk via the CUBE to Site 1. Calls route between Site 4 and Site 1 with no problem. Is it possible to use Site 1 CUCM, to route calls from Site 4 to Sites 3 or 2? Is it...

uccx - CUIC 12.5.1 - Repors: Chart with abandoned call total

Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...

RTMT showing AMC service is down

Hi,Once I open the RTMT I am getting this error message as shown in the attached file.I checked the AMC service on the 10.182.9.227 (Publisher IP) and its up. The other node (10.182.9.228) appears to be functionning normally. Please advice ...

Resolved! Copying or moving Local Contacts from Cisco 8821 to a new 8821

Have a user that we're replacing her old 8821 with a new 8821. She has 118 contacts on the old phone. Is there a way to copy them over into the new one through Call manager?

Resolved! Detailed Incoming and Outgoing Calls

Does anyone know of a report that gives the most detailed level of data for incoming and outgoing calls?

Cisco Jabber doesn't send PRACK

Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...

RoomOS 11 Halfwake Event Trigger for Signage

We have many Webex Room Kits throughout our institution and are in the process of moving to OS 11.9.3.1. Since moving to OS11, we've needed to disable the On Screen Display (OSD) in order to properly show a wallpaper with instructions for using the s...

Cisco IP Phone 7821 issues about dialtone

Hi Guys,We installed 03 IP Phone model 7821 in specific site and we verifying that the is only possible hear the dialtone after dial the second digit. We have the same model in anothers site and not have this problem. Any have about idea for this? I ...

Webex Contact Center Desktop - 403 Forbidden

A customer reports that contact center agents sometimes get a 403 Forbidden when trying to log into the desktop. This error resolves itself on its own after around a few hours; without going deep into troubleshooting, can someone give me a few hints ...

limit the concurrent calls for campaign UCCE 11.5 outbound dialer

Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?

Cisco Finesse Out of Service

Hello All, Can anyone support me how can open Finesse Agent ? AdminAgent

Cisco Navigator pannel didnot connect to the network

Hi, i installed newly cisco codec room kit plus and connected Cisco Navigator pannel but in the network option I am getting an error that "Has not yet received DNS address from DHCP" what is the reason behind this .... ethernet is okay ....what is th...

Collaboration

Browse the Community

Accessories

Collaboration Applications

Contact Center

Hybrid Work

IP Telephony and Phones

TelePresence and Video Infrastructure

Unified Communications Infrastructure

Other Collaboration Subjects

Collaboration Knowledge Base

Collaboration Blogs

Collaboration Videos

Activity in Collaboration