Collaboration

Engage with your peers and Cisco about collaboration products such as contact center, IP telephony, collaboration applications and telepresence.
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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

112 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

6 Posts

Activity in Collaboration

Licensing status ISR 2900 CUBE

Hello,we are stilll using a isr2900 router as a SBC.Currently it uses the securityk9 license and a uck9-cme-srst-cube license as smart licensing.The logging output tells me that the evalution period already expired.I know the product is EOL/EOS but s...

MTLS does not take effect

My expressway version is X12.6.1,Mutual TLS mode is on, both the CA certificate and the server certificate have been imported, then configured an dns zone with TLS verify mode is on ,also have TLS verify subject name, When I initiated the call, I fou...

Alternating ring

Our old work phones would take turns around the room. I don't think it was called hunt group, but once logged in to your group/extension...it would go around the room on whose turn it was to answer. Is there a way to do that? Thanks 

Iridium Satellite phone integration with Cisco PABX

HI, we have project requirement to integrate the Iridium Satellite phone integration with Cisco PABX to make a calls in case of emergency. Can you please suggest, what can we achieved with this interface.1) can we make calls on any number at cisco PA...

inhamit by Level 1
  • 88 Views
  • 2 replies
  • 0 Helpful votes

XML Cisco IP Phone Services with Jabber Android

Does anyone have experience using XML Cisco IP Phone Services with a Jabber/Webex client on Android? It makes sense that notifications / button presses to a native app on Android is not going to work.Do the old CUCM XML based IP Phone Services work w...

Forrest by Level 1
  • 72 Views
  • 0 replies
  • 0 Helpful votes

abandoned call to agent timer

We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...

matee by Level 1
  • 92 Views
  • 1 replies
  • 0 Helpful votes

a UCCX report of how quickly a call is answered.

I'm looking for a queue lever report of how quickly calls are answered. The group has a target of 80% of all calls answered w/in 20 seconds or less. they are only tracking the queue as a whole rather than individual agents. Not sure where to find tha...

mbrown5 by Level 1
  • 70 Views
  • 1 replies
  • 0 Helpful votes

Hold Music Not Working For Outbound Calls

Hey,I have a CUCM 12.5 install that is running on evaluation. Whenever I place a call from one internal phone to a different one, hold music works just fine with my announcements and everything. But as soon as I place a call from the PSTN it just goe...

LeoSi by Level 1
  • 213 Views
  • 11 replies
  • 0 Helpful votes

CUCM Dual Forking Capabilities

We are trying to accommodate an employee with hearing impairment so that they can use a TTY Display AND there is a compliance need for call recording.  Has anyone been able to overcome this obstacle?  We are running up against the inability for Call ...

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