We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...
Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...
Our old work phones would take turns around the room. I don't think it was called hunt group, but once logged in to your group/extension...it would go around the room on whose turn it was to answer. Is there a way to do that? Thanks
I am using Webex registered with UCM.Webex app version 44.4.0.29298UCM Version 14.0.1.13900-155 When I use Webex over MRA, the E911 settings button appears and I can configure my location as expected.But when I am on premise, the E911 settings button...
Dear All,I have both Cisco & Non-Cisco IP Phones which are reigistered in my voice gateway. Now i have got ISDN with DID's. How can i allocate some DN with DID number in order to call in both ways ( each extension 5000 calls outside, its DID should g...
IntroductionProblem DescriptionProcedureNote IntroductionThis document covers the Procedure for Dumping CUCM Fresh Install Logs - Virtualization Problem DescriptionIn order to dump install logs on a virtual UC installation, it is necessary to use a ...
Hello, Apologies for how late this question is! I have read that it is possible to generate a multi san certificate for the call manager service. Each subscriber in the cluster then uses the same certificate for call manager service. If I generate a...
Cisco Unified CM AdministrationSystem version: 12.5.1.13900-152Can anyone explain “last active” and “last registered” on call manager, Find and List Phones page?It’s my understanding that “last active” displays the timestamp when a device was last ac...
I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work. I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...
Hi Team, Please advise on how to upgrade CUCM from version 11.5 (11.5.1.13900-52) to version 15.X. Is there a direct upgrade path available? If not, what are the steps for the upgrade? Thank you.
Newbie CUCM user -- Is it possible to set individual ATA not to dial 9 when dialing out. We do not want to globally change the dial 9 for outside call rule just certain extensions
This is a 2-server cluster of CUCM 12.5It is a small deployment of around 100 phones that don't handle a large volume of calls.I'm pulling logs for the CallManager service.Typically I would expect to be able to go back at least weeks but I can't pull...
I am having an issue with Webex registered to UCM where I cannot login to the voicemail service.Both Unity and UCM are LDAP integrated, so it’s the same credentials for both. Unlike Jabber, Webex does not let us directly configure the voicemail crede...
Hello, We have a user that has misplaced the USB Y cable RJ9/RJ11 that came with the 561 multibase. They use that cable to connect to a 7841 phone. I do not see that cable listed a spare to purchase in the data sheet or in CCW. Any advice on what...
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
