01-30-2007 12:47 PM - edited 03-14-2019 12:29 AM
I am looking for a comprehensive Real time graphical reporting system reflecting all call center activities at a glance
Any advice ?
Regards
Mohamed
01-30-2007 04:40 PM
Do a search for "Wallboard" on this forum and you'll see some hits for a basic but free solution. These are ASP or CGI scripts that use SQL queries to view Queue and Agent status.
For something more robust, might want to try getting in touch with Metronome (http://www.metronome.net)
01-31-2007 02:21 PM
Hi,
If you look into this thread you will find how to get the free of charge one I developed.
If needed, you can let me know by private email what you want to display and I can see if I can fit this into the new version.
HTH,
Leo
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