directory softkey asks for authorization

Unanswered Question
Jan 30th, 2007

when softkey of 7941 is pressed, authorization(username & password) is requested. this happenen when I deployed CCM4.1, and CME3.3. how to resolve the issue? Thanks.

I have this problem too.
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gogasca Wed, 01/31/2007 - 08:43

For CCM have you already restarted IIS?

Ran adminutility.exe and resynched all accounts.

If that doesnt help:

1. What exact Version of CCM ? Any SR's ? Engg Specials ?

2. What OS ? Could you run STIVER.exe from C:\sti folder or MCSVER.exe from C:\Utils and

send me the outputs ?

Run UMTrace from command line

- Choose "All Layers" from the "Select the layer" drop down box.

- Check the Trace On check box.

- Choose "Detailed" from the "Trace Level" drop down box.

- In the "Trace file name" text box, retain the default value, i.e. "Preserve Original


- Then Click "OK" button.

Then go to an IP Phone and press or Directories and upload the latest files from

** C:\dcdsrvr\log folder and

** C:\WINNT\System32\LogFiles\W3SVC1

Stoyan Stoitsev Sun, 02/04/2007 - 23:29

In CCM go to IIS and check on CCMIP properties> directory security> anonymous access and authentication control> click Edit...

You should have Anonymous access checked

And when you click Edit... the user account should be CCMUser

Also in C:\CiscoWebs\IPPhoneServices\CCMCIP the CCMCIP folder should be set for web sharing with Read for Access permissions and Execute for Application permissions.

xiaoliangyue Mon, 02/05/2007 - 11:46

Thanks, guys,

systerm ver: 4.1(3)sr4b

os image: 2000.2.5, os service release: 2000.2.7sr8, os upgrade: 2000.2.7

the original issue should be caused by anonymous user. Right now, the phone doesn't ask for authorization.

perron.v.bruno Thu, 01/15/2009 - 08:28

Need help! I am using SDK on a proxy web server to query an AD ldap directory not integrated with CCM 6.1. Encountering an "Authorization Required!" error.


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