CM 4.0.6 User Tracking duplicate entries

Unanswered Question
Jan 31st, 2007

We have just upgraded to CW2.6 and CM4.0.6 and User Tracking is seeing everyone, but it appears every time it runs, it produces a new entry for each device, instead of realizing the box it found yesterday is the same device it just found. Needless to say, I have lots of duplicate MAC and IP addresses. Should we set UT to delete after each discovery?

I have this problem too.
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f1jsb79 Wed, 01/31/2007 - 10:35

UTIPChange=1

BTW, User Tracking works fine on our old version...

Thanks.

Joe Clarke Wed, 01/31/2007 - 17:53

This is typically indicative of an old bug in UT 4.0 that has since been corrected. Unfortauntely, the only way to get the fix for this bug is to reinitialize your ANI database:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=ani dmprefix=ANI

Where NMSROOT is the path into which CiscoWorks is installed.

Once that is done, the ever-growing duplicate problem should not reappear.

azeindler Mon, 04/23/2007 - 03:09

Hi jclarke

We have the same problem but we run LMS2.6 with Campus Manger 4.0.8. The value of UTIPChange=1. Are the workaround the same as you describe before - ANI DB reinitializing?

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