BAT Users

MikeTomasko · ‎02-01-2007

Which item actually goes in the "Controlled Device Name" field when you BAT users?

I did find this: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008053337b.html but what is considered the phone name? Would it be the SEPmacaddress? Thanks!

Thanks!

Rob Huffman · ‎02-01-2007

Hi Mike,

It is the MAC of the controlled phone;

Note: For information on how to read the exported CSV data file, click the link to View Sample File in the Insert Users window in BAT.

Controlled Device MAC Address1

Example: 00097CBEBAFC

Adding Users

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008053337b.html#wp1038977

Hope this helps!

Rob

MikeTomasko · ‎02-01-2007

So it's JUST the MAC address? I don't need the SEP that Call Manager adds to it? Thanks!

Rob Huffman · ‎02-01-2007

Hi Mike,

Have a look at the Sample File in your version of BAT for Add Users. It only shows the MAC in the sample .csv file.

Hope this helps!

Rob

MikeTomasko · ‎02-01-2007

I looked at the help in BAT on the server and it shows the SEP in the Example. I tried it both ways and my import fails. Can anyone help?

I'm just trying 1 user for now. I attached my BAT text file and the error. Thanks!

MikeTomasko · ‎02-01-2007

Any ideas anyone? Thanks!

Rob Huffman · ‎02-01-2007

Hi Mike,

I had a look at your BAT File and compared it to both, the example and a user file that I created via BAT.xlt and it looks fine :) The error listed in the log that you sent references IPMA and an object that is not supported ??

Rob

MikeTomasko · ‎02-01-2007

And that means??

Rob Huffman · ‎02-01-2007

Hi Mike,

I was asking you the same thing :)

Just to rule out your file I took it into our lab and ran it ;

Configure>Users>Insert Users (Lobby.txt) and it ran fine and added the User as required.

I don't think it is the file that is the problem.

Hope this helps!

Rob

MikeTomasko · ‎02-01-2007

Uninstall and reinstall was the fix. Thanks!