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IPCC 3.5(3) License Problem

upperdeck
Level 1
Level 1

‎02-01-2007 02:16 PM - edited ‎03-14-2019 12:29 AM

We are having a problem with the licensing of our IPCC server. Currently we have purchased 20 supervisor/agent licenses. However, after a recent upgrade from version 3.1 to 3.5 we are still showing on a single supervisor agent license. Our VAR is stating we need to completely uninstall and reinstall IPCC to correct this issue. I am hoping there is a way to simply upgrade and/or change the licensing on the fly. Any help would be much appreciated.

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3 Replies 3

Dennis Fogler
Cisco Employee
Cisco Employee

‎02-01-2007 03:44 PM

Have you tried updating the supervisor/agent count using the license update utility? Please see the attached link for details.

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008027f7c2.shtml

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upperdeck
Level 1
Level 1
In response to Dennis Fogler

‎02-02-2007 08:33 AM

When I attempt to update the license I get a fatal error can not communicate with machnm1.exe

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upperdeck
Level 1
Level 1
In response to Dennis Fogler

‎02-06-2007 11:11 AM

Thank you for your help. Updating the license was the key.

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