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Standard greeings disabled

knowlerp
Level 1
Level 1

On Unity 4.2 we occasionaly find some subscribers default greetings are disabled.

All he documentaion, including dbwalker, says this is not possible.

Any ideas what may cause this ?

Running dbwalker does cure the problem

1 Reply 1

sopayne
Cisco Employee
Cisco Employee

Hi,

It sounds like you may be observing a known issue, CSCsg36208:

Symptom:

Under the greetings settings for a Call Handler's Standard greeting, Status

is set to 'Disabled' and is greyed out preventing change. The Standard

Greeting still functions normally.

Conditions:

Reported on a customer system running Cisco Unity 4.2(1). New install.

Workaround:

To correct this status displayed in the SA and/or if the Standard Greeting

truly is disabled then latest version of DBWalker run without any options

selected will correct this. It will display the following message:

Greeting rule Standard

1195:(error) Standard messaging rule was disabled, which should never be

possible.

1253:(fixed) Standard messaging rule automatically enabled.

If running DBWalker does not correct the problem contact TAC for further

assistance.

NOTE: The Standard Greeting is designed such that it can never be disabled,

it plays all the time unless overridden by another greeting.

I hope this helps.

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