I'm hoping to bring up Attendant Console on a 4.1(3) system on Monday, and
have limited test time tomorrow to work it out. Can anyone answer the
following questions? Or, can you recommend a better reference that the
Features and Services Guide?
1) When configuring the "ac" user, Step 6 in the F&SG says "Enter a PIN and
telephone number." Is there any particular DN one should enter? Or will
any random number work?
2) When configuring Attendant Console Users, F&SG says "attendant console
user IDs and passwords are _not_ the same as Directory users...". Does that
mean they _must not_ be the same?
3) When adding Hunt Group members, if the member to be added is a "user
member", a User Name and Line Number is required. I assume the User Name is
an "attendant console user ID" configured as in (2). What is the Line
Number? The physical line appearance on the phone the User is currently
associated with? If so, does that mean a User associated with a 7960 will
receive AC calls on all 6 lines, regardless of DN? Or is it a logical line
of some kind? If the User is currently associated with a phone having only
a single line appearance, but it is configured to accept 6 simultaneuous
calls, can I use Lines 1 to 6 when configuring the user member? In either
case, what happens to "lines" 2-6 if she's associated with a one line,
one-call only phone?
Thanks (I hope)... I'll be muddling through the forum today for a while, it looks like.
Lake Alfred, FL