Attendant Console configuration

Unanswered Question
Feb 3rd, 2007

I'm hoping to bring up Attendant Console on a 4.1(3) system on Monday, and

have limited test time tomorrow to work it out. Can anyone answer the

following questions? Or, can you recommend a better reference that the

Features and Services Guide?

1) When configuring the "ac" user, Step 6 in the F&SG says "Enter a PIN and

telephone number." Is there any particular DN one should enter? Or will

any random number work?

2) When configuring Attendant Console Users, F&SG says "attendant console

user IDs and passwords are _not_ the same as Directory users...". Does that

mean they _must not_ be the same?

3) When adding Hunt Group members, if the member to be added is a "user

member", a User Name and Line Number is required. I assume the User Name is

an "attendant console user ID" configured as in (2). What is the Line

Number? The physical line appearance on the phone the User is currently

associated with? If so, does that mean a User associated with a 7960 will

receive AC calls on all 6 lines, regardless of DN? Or is it a logical line

of some kind? If the User is currently associated with a phone having only

a single line appearance, but it is configured to accept 6 simultaneuous

calls, can I use Lines 1 to 6 when configuring the user member? In either

case, what happens to "lines" 2-6 if she's associated with a one line,

one-call only phone?

Thanks (I hope)... I'll be muddling through the forum today for a while, it looks like.

Mike Armstrong

UF/IFAS CREC

Lake Alfred, FL

I have this problem too.
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Chris Deren Sat, 02/03/2007 - 16:16

1) It does not matter, all you need to make sure of is that the userid is ac and password is 12345, it can be changed via the acconfig.exe tool

2)They can be the same, however they are independant

3)Correct, the user line number is either line 1,2,3 etc, an actual line on the device. Basically you can configure the hunting to allow calls to as many lines on that user's phone as you you want, abviously up to the maximum lines available on that phone. So, for 7960 for example that would be up to 6 lines, so assuming you configured the hunt list to use line 1-6, then the first call will ring line 1, if line is busy it will ring line 2, etc, if all lines are busy or one does not answer then the call is diverted the the "always route" member. Keep in mind that becuase of JTPAI limitations AC can only present one call per DN at a time (no call waiting).

HTH, please rate all posts!

Chris

michael.armstrong Sat, 02/03/2007 - 16:35

Got any idea what happens when a user configured with a 6-line phone is associated with a 2-line phone? We've got 3 people in an attendant pool who expect to be able to log on to any of a number of phones -- a mix of 7940s and 7960s. I'd like to believe the hunt will pass over those entries.

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