have a lab in the office here using IPCC Express 3.5(2) co resident with 4.0sr2a ccm.
im using 2 ip communicators as the phones and am attempting to configure two agents as well.
ive configured everything and all services are functional. ran dsbrowser and changed call manager name to ip and ran trhe sup desktop and associated agents, supervisors and queues.
my problem is in getting a "Unable to log agent in" when i attempt to do so via the agent desktop.
i checked the log files and it seems to tell me that the phone is "out of service" but it is not.
any ideas? no patches or upgrades have been run on this as yet since i am attempting to re-create a customer environment.
any help will be greatly appreciated.