Reorder when dialing Attendant Console Pilot point

Unanswered Question
Feb 4th, 2007

First attempt at installing Attendant Console. Everything works (calls can be made and all internal calls monitored, directory is good, etc.) other than I get reorder tone when dialing the Pilot Point for the AC Hunt Group. I've checked everything in the F&SG checklists -- CcmLineLinkState is 11, ac user password is 12345, TCD and CTIManager have been restarted, Pilot Point and all DNs on all AC user devices are associated with ac, Pilot Point is unique, etc. Any ideas?

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rob.huffman Mon, 02/05/2007 - 05:59

Hi Michael,

Have a look at the following;

Q. Why do I get a fast busy when I call the pilot point?

A. The pilot point and/or the controlled phones are not in the controlled device list of the 'ac' user. You must create a user with id 'ac' from the Cisco CallManager user administration page, and associate all pilot points and attendant phones with this user. Make sure that this user checks Enable CTI Application Use. The default password for this user should be 12345. If you want to change the password, see How do I change the password for the 'ac' user?

Q. Why do I still get a fast busy when I call the pilot point after I have associated the devices with the ac user?

A. It can be that the user(s) specified in the user/line pair(s) in the hunt-group associated with the pilot point is not online. Log in and go online from the Cisco CallManager Attendant Console GUI. If this does not work, you may be running into Cisco bug ID CSCdw86252 ( registered customers only) - 'User Device Association is Lost Sometimes in Device Association page'. Go to the Cisco CallManager Administration pages and re-associate the relevant devices that are no longer associated with the user.

From this good AC troubleshooting doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_qanda_item09186a00800b0a20.shtml#qa2

Hope this helps!

Rob

michael.armstrong Mon, 02/05/2007 - 06:50

I'll check the doc -- thanks. Please don't tell me that the answer to the second Q says that all users in the list must be online at all times...

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