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Modify announcement on Call Center

rdvelez001
Level 1
Level 1

Is there a way to modify the announcements on the call center (IPCC) simply by dialing in? Sort of what the Greetings Administrator does for the call handlers.

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

Yes, but you'd need to create a custom script to do this.

Chris

Could you provide any documentation that may guide me in the right direction?