Caller ID CUE Problem

Unanswered Question
Feb 5th, 2007

I have a site that has 12.3(11)XL / CME 3.2.1 and unity express 1.1. The problem that I have is that when callers leave a voicemail, unity always plays it back as saying the calling number is unknown. How can I fix this problem? Caller ID is enabled on the PRI and the users see the called party information just fine.


I have this problem too.
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Brandon Buffin Mon, 02/05/2007 - 15:15

Try entering the "voicemail callerid" command on the CUE module, such as:

router#service-module service-engine 0/0 session


cue#conf t

cue(config)#voicemail callerid

Hope this helps. If so, please rate the post.


jslagle77 Mon, 02/05/2007 - 15:38

Unfortunately, this is unity express version 1.1 and that command doesn't appear until 2.1. Do you know of anything else that would be creating this situation?


jslagle77 Mon, 02/05/2007 - 15:54


Well I was affraid that would be the case as I saw the exact document that you mentioned here (I dont always trust the docs as many times there are unofficial work arounds)... This was a older site that was just taken in under our control and I was hoping for a easier work around other then upgrading the files on the router via remote.

Thanks again


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