02-05-2007 01:19 PM - edited 03-14-2019 07:52 PM
I have a site that has 12.3(11)XL / CME 3.2.1 and unity express 1.1. The problem that I have is that when callers leave a voicemail, unity always plays it back as saying the calling number is unknown. How can I fix this problem? Caller ID is enabled on the PRI and the users see the called party information just fine.
Thanks
02-05-2007 03:15 PM
Try entering the "voicemail callerid" command on the CUE module, such as:
router#service-module service-engine 0/0 session
cue>enable
cue#conf t
cue(config)#voicemail callerid
Hope this helps. If so, please rate the post.
Brandon
02-05-2007 03:38 PM
Unfortunately, this is unity express version 1.1 and that command doesn't appear until 2.1. Do you know of anything else that would be creating this situation?
Thanks
02-05-2007 03:48 PM
Sorry, I should have seen that in your first message. According to the following link, caller id for incoming messages was not introduced until 2.1, so I don't think there's any way to make it work on previous releases.
Brandon
02-05-2007 03:54 PM
Brandon,
Well I was affraid that would be the case as I saw the exact document that you mentioned here (I dont always trust the docs as many times there are unofficial work arounds)... This was a older site that was just taken in under our control and I was hoping for a easier work around other then upgrading the files on the router via remote.
Thanks again
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