CME B-ACD Question

Unanswered Question
Feb 5th, 2007

Hello,

I am trying to use the default script. However, I have only one queue. I just need B-ACD to run the welcome greeting and then ask the user to dial the extension. I don't want the B-ACD to pass the user to different queues.

Do I have to modify the TCL script or there is a way?

Thanks in advanced

I have this problem too.
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Paolo Bevilacqua Mon, 02/05/2007 - 14:45

The problem is that even with one option only, the script will need one digit as selection before collecting the extension. So unless you are happy with something like "Press 1 followed by the extension desired", you will need a modified script.

m-haddad Mon, 02/05/2007 - 14:46

Is there is an easy way to modify the script. Because I opened the script using a text editor and it is pretty hard to modify!

Regards,

Paolo Bevilacqua Mon, 02/05/2007 - 15:01

Indeed hacking IVR TCL may be not be hard, but not even a trivial task. I plan to do a little bit of work on that later on, and will come back to this thread when I have news.

Paolo Bevilacqua Thu, 02/08/2007 - 04:41

I hadn't the time to try this yet, but have you tried drop-through mode to the menu entry for dial by extension ?

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