CME - Strange call transfer issue

Unanswered Question
Feb 7th, 2007


Lately my users have been complaining of a strange, intermittent issue.

When users try to pick up a parked call, they complain that the caller is not there. In the meantime, the caller is for some reason diverted to the person's voicemail...

Receptionist: Mr. Smith, call parked on 3852.

Mr Smith picks up 3852, but no one is there.

Caller is listening to on-hold music, and then suddenly is in Mr. Smith's voicemail.

In all cases, the came in on an overlay DN, then parked.

Any ideas how I can troubleshoot this behaviour?



I have this problem too.
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