I have an ipcc express 4.0 and my customer wants the callers to hear a prompt saying the estimated waiting time in the queue.
Is that possible with this solution? maybe dealing with the scripts.
You can do the process that you like through the IPCC Express Scripts.
You have to use the 'Get Reporting Statistic' step under 'IPCC Express' in script editor and choose the statistic that you desire, in your case you have to select 'Report Object' -> 'CSQ IPCC Express' and afte, select 'Field' -> 'Expected Wait Time', stores that value in a variable a create as prompt to read the value.
Hope this helps,