CUE Voice Mailbox Status Busy

deepak.dalal · ‎02-08-2007

Hello All,

I have an issue where a user's voice mailbox is showing as being in the busy status when I run the "show voicemail detail mailbox <username>" command. Does anyone know how to change the line state of the user using CLI.

Thanks very much.

Rob Huffman · ‎02-09-2007

Hi Deepak,

Have you tried this command?

Unlocking a Voice Mailbox

If a mailbox becomes locked, the telephone subscriber will hear a message stating that the mailbox is unavailable. Use the voice mailbox unlock command to unlock the mailbox.

Starting in Cisco Unity Express EXEC mode, enter the following command:

voice mailbox unlock {owner name | telephonenumber tel-number}

name Name of the mailbox owner.

tel-number Extension or telephone number of the mailbox.

Example:

se-10-0-0-0# voice mailbox unlock owner user3

se-10-0-0-0# voice mailbox unlock telephonenumber 50174

From this cli guide;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_chapter09186a00806f11ef.html#wp1060725

Hope this helps!

Rob