IS anyone familiar with integrating Genesys ACD with CallManager (4.x or 5.x) environment?
I could find that Genesys T-server supports SIP and provides CTI capabilities.
Any idea what has to be done to integrate them? Will CCM 4.x or 5.x be able to communicate with the T-server over a SIP trunk? Does T-server have ability to communicate with CCM via JTAPI the way IPCC does?
Any feedback will be grately appreciated.