CCM integration with Genesys ACD

pbogomolnyi · ‎02-09-2007

IS anyone familiar with integrating Genesys ACD with CallManager (4.x or 5.x) environment?

I could find that Genesys T-server supports SIP and provides CTI capabilities.

Any idea what has to be done to integrate them? Will CCM 4.x or 5.x be able to communicate with the T-server over a SIP trunk? Does T-server have ability to communicate with CCM via JTAPI the way IPCC does?

Any feedback will be grately appreciated.

Pavel.

carenas123 · ‎02-15-2007

Cisco IOS has integrated with Genesys ACD via SIP.

You may want to consider the architecture of CCM----IP2IPgw----T-Server.

This would use a known entity for interconnecting with T-Server via SIP.