PHONE STUCK!!!!!!

Unanswered Question
Feb 12th, 2007

I have a 7940 phone, that I am using is stuck on IP Config every time I try and boot it up.. the real problem is that when I try and push the network settings button nothing happens.. The number buttons work to to a factory reset, am I missing something or is the phone faulty? I have reset the phone to factory specs ( Holding the # when starting and choosing no ) and plugged into a DHCP server still nothing!!!!!

The phone justs stays at configuring IP

Any Ideas?? Any Help would be greatly appreciated..

I have this problem too.
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Paolo Bevilacqua Mon, 02/12/2007 - 03:52

Can you take a tftp trace on the router/host to that does TFTP server, to see what the telephone is requesting ? On a router, that is debug tftp events, and term mon.

davidgoude Mon, 02/12/2007 - 12:45

I have seen this when the network switchport we plugged into did not have the voice VLAN configured properly on it.

Have you plugged it in where you currently have a working phone and vice versa?

andrea.pace Tue, 12/16/2008 - 02:05

Hi Chris,

I've now the same problem you have had in 2007: I'm wondering if and how you resolved it...Can you reply to me please?

Thanks a lot,

Andrea

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