PHONE STUCK!!!!!!

cmecseji · ‎02-12-2007

I have a 7940 phone, that I am using is stuck on IP Config every time I try and boot it up.. the real problem is that when I try and push the network settings button nothing happens.. The number buttons work to to a factory reset, am I missing something or is the phone faulty? I have reset the phone to factory specs ( Holding the # when starting and choosing no ) and plugged into a DHCP server still nothing!!!!!

The phone justs stays at configuring IP

Any Ideas?? Any Help would be greatly appreciated..

paolo bevilacqua · ‎02-12-2007

Can you take a tftp trace on the router/host to that does TFTP server, to see what the telephone is requesting ? On a router, that is debug tftp events, and term mon.

davidgoude · ‎02-12-2007

I have seen this when the network switchport we plugged into did not have the voice VLAN configured properly on it.

Have you plugged it in where you currently have a working phone and vice versa?

andrea.pace · ‎12-16-2008

Hi Chris,

I've now the same problem you have had in 2007: I'm wondering if and how you resolved it...Can you reply to me please?

Thanks a lot,

Andrea