I am a newb to the IPCC world and have been handed the task of configuring a new route for our call center. I understand that i would need to add the route in the service explorer, add a cti route point in call manager, and add the appropriate skill groups to route the calls. My issue is....where do i register the new cti route point in call manager? Is it a specific phone that has to be registered or ??? I have looked at the call manager configurations and the existing cti route points but they are not registered on any physical phones. The Ip address it is registered to is the call manager subscriber.
My question would be "where are the cti route points being registered at"?
Thanks in advance