Unity + Message Types

Unanswered Question
Feb 12th, 2007

Can Unity drill down in a voice message to see if there is any other message types? For example, if someone forwards you a voice message using Viewmail and includes text, then when the subscriber calls in to retrieve voicemail will Unity alert the subscriber the voice message has text?


I have this problem too.
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lindborg Tue, 02/13/2007 - 10:16

If there are other types than the "primary" type (i.e. the last thing to be done with a message), the voice interface will simply note that there are additional attachments - you can't explore them over the phone interface. This is done so you don't accidentally delete a message that may have other parts to it from over the phone.

darin.sullivan Tue, 02/13/2007 - 11:50


Is there something that I might be missing in the conversation config. They are claiming that they do not receive the "additional attachments" notification. This is Unity 4.2 SIP Integration with Siemens.


darin.sullivan Tue, 02/13/2007 - 12:09

Just a quick clarification, they receive that note when there is an actual attachment, but not when someone includes text at the bottom of the viewmail form.


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