Having a problem on our opening greeting call handler where the closed greeting does not play. The schedule for the call handler is correct but the standard greeting is the only greeting that will play at all times of day or night. Also, I've confirmed that the closed greeting is recorded. Can anyone help?
The Standard Greeting will play during the "Open" portion of your schedule. If you enable the Closed Greeting, it will play during the "Closed" hours of your schedule.