CCM 5.0 IPMA Unable to Dial from GUI Search Box

Unanswered Question
Feb 13th, 2007

When trying to dial a number from the IPMA GUI, from the search list, using either the Assistant Line or the Manager Proxy line, a message in the lower left hand corner states that it is an invalid number and the line goes busy. If you use the dial pad built into the GUI that call goes through just fine.

Additionally, if you try to transfer to voice mail from the Manager Proxy Line, the log will show the following:

description: vmbox number not configured

This is the same behavior for voice mail transfers in both the Auto Attendant and the IPMA application.

Voice mail for these users works fine outside of these applications.

I have gone over partitions, CSS, and everything appears to be the way it should.

Does anyone have any idea what other parameters I could check?

Thanks,

Teresa

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
t.radan Wed, 02/14/2007 - 19:15

I have resolved the issue. It appears that there was an Application Dial Rule affecting the functionality of the GUI interface. Removing the offending rule resolved the issue.

Actions

This Discussion