CDR Analysis and Reporting error

Unanswered Question
Feb 13th, 2007

Getting the following error when trying to run reports in CAR.

30025 : Data is available only upto Feb 12, 2007. Do you want to generate the report?

I have deleted the information in the ART database to force it to repopulate from the CDR database. CDR information is there as of Feb 13th. Any ideas?

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jbarcena Tue, 02/13/2007 - 12:51

>>>Verify that "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler" services are running ONLY in the Publisher Call Manager:

In your publisher callmanager server, go to start > programs > administration tools > services > verify the status for services "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler". If they are not "started", please restart them (just right-click on the service and select "restart").

If "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler" (or ART scheduler depending on the CCM version) are running also in the subscriber servers, please stop them.

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>>>Verify service parameters in callmanager servers (publisher and subscriber).

--go to ccm admin > service > service parameters > select a callmanager server from the drop-down list > at "service" please select "Cisco CallManager" > click on "advanced" > verify that the following parameters are set to the correct values:

CDR Enabled Flag = True

CDR Log Calls with Zero Duration Flag = True

Call Diagnostics Enabled = True

***Repeat the same procedure for all callmanager servers in your cluster***

--Now go to ccm admin > service > service parameters > select a callmanager server from the drop-down list > at "service" please select "Cisco Data Base Layer Monitor" > verify that the following parameter is set to the correct value:

Max CDR Records = 1500000

***Repeat the same procedure for all callmanager servers in your cluster***

--Now go to ccm admin > system > enterprise parameters > verify that the following parameters are set to the correct values:

CDR File Time Interval (min) = 1

CDR Format = CDRs will be inserted into database

CDR UNC Path = \\\CDR

Local CDR Path = C:\Program Files\Cisco\CallDetail

***Repeat the same procedure for all callmanager servers in your cluster***

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>>>Please go to start > programs > administration tools > services and restart the following services:

1) Restart service "Cisco database Layer Monitor" on publisher and subscriber servers.

2) Restart service "Cisco CDR Insert" on the publisher server.

3) Restart service "Cisco CDR Analysis and Reporting Scheduler" (or ART scheduler) on the publisher server.

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>>>Run SQL querys:

In your publisher server, go to start > programs > SQL Server > Query Analyzer > SQL Server: (local) ; Select "windows authentication"; click on "OK" > select the "ART" database from the drop-down menu. Run the following queries (just copy and paste the following in the main window, then click on the "execute query" icon):

delete from Tbl_Load_History

delete from Tbl_Dump_PkID

delete from Tbl_Error_Id_Map

delete from Tbl_Billing_Data

delete from Tbl_Billing_Error

delete from Tbl_Dump_CallDetailRecord

delete from Tbl_Dump_CallDetailRecordDiagnostic

Login into the CAR tool > go to the "system" menu > scheduler > CDR Load > Load CDR & CMR and change the load time to 30 min

Restart the services again.

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