IPCC 4.0 Skill Level

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adignan Wed, 02/14/2007 - 06:15

In this scenario, you would just have another CSQ that has a 5 for minimum competence level and just queue to that CSQ after two minutes.

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ryan_oconnell Sun, 03/25/2007 - 23:07

Is this the only way around this. I would like to do the same thing. Use min competency to route a call, and after x min's of being in queue drop the min compentency down a level so it opens up the queue to less skilled agents.


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