I have been asked to configure the phone system to do a screen pop when a call comes in via CSQ. I have gotten it to work as expected (send customer information gathered via enterprise data to a web application and display that to the agent via Internet Explorer). What has come up now that I have fully implemented it, we are getting the screen pops coming up for every call to the agent (internal and external calls). Is there any way to prevent a screen pop from coming up when a call in internal (agent to agent) but still have a screen pop come up when a call comes in from the outside via CSQ? Thanks.
Unfortunately not. Your best option here is to have a sepereate personal line for agents that they receive inbound non-ipcc calls on. Confgigure it so the ipcc line only receives ipcc routed calls.
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