I am attempting to get my Aspect hooked up with ICM but I'm having a few problem understanding the Call Variable mapping requirements.
The call is delivered via a TR ok but the datalink request back to the PG is not being understood (I see an error - Dialed number RTE is not configured) I think this is to do with the Peripheral Variable Config parameters but can't be 100%.
The PIM is ok (active) and I can see agent state changes on the Aspect via the ICM.
RCD table shows what I would expect to see eg label is the TR route number and Target Label is the final CCT.
The Aspect is running a 2 step CCT at the moment but this can be moved to a 3 if you recomend that.
Can anyone help?