IPCC agents states

Unanswered Question
Feb 14th, 2007


Is there a way to prevent an agent to go into a not-ready state if no more agents are available to answer new calls ?

Many thanks,


I have this problem too.
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bullett Wed, 02/14/2007 - 14:49


Although if there are calls in the queue then they would have to put themselves into not ready from wrap up or they will get a call.

If there are no calls in the queue then there is little you can do.


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