Hi, we have icm 6.0 ccm 4.1.3 CTI OS agent desktops.
Then much calls are going in our CallCenter. Some times ( 3-5 min.) calls dropped -- agent desktop see that call are still active but no rtp stream on phone. And i see error messages in ICM pim1:
No call arrived to match PreCall message
Agents drop in-to not ready state and after reconnect can recive calls.