I am running Unity version 4.0 (4) and Call Manager 4.1 in an environment with all Cisco phones.
I've heard that it's possible to setup Live Record so that somebody can record a conversation if they so choose to. I am having trouble finding any documentation on how to set that up. What I've been able to find is some information that says "all current phones do not support the Live Record feature".
Also, I would like to setup the ability of a person to listen in on other agents phone calls.
Also, we are running IPCC Express.