When I receive a direct call to my DN the call shows under the Missed Calls or Received Calls with the 9 prefix.
Now, when the call is received by another peer, attendant console or the caller dial my extension from the main greeting (which is handle by Unity) the prefix do not appear; therefore, I can't dial back using the Dial softkey option but instead I have to write down the number and dial out.
Has anyone experienced this issue? If so, could you tell me how to resolve it?
Thanks in advanced.