Using Outlook contact list to dial on a cisco phone

Unanswered Question
Feb 14th, 2007

We have just implemented CCM 4.2 and Unity Connections. We would like to be able to dial a contact in the Outlook address book using a Cisco phone by sending the number directly to the phone from Outlook. Our Cisco Rep wasn't really able to provide us with the answer, other than it would require a 3rd party app or possibly CUPS or Unified Personal Communicator. Has anyone had any luck with this type of application?



I have this problem too.
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andrew.schaefer Fri, 02/16/2007 - 18:55

We purchased the Cisco Unified Personal Communicator with the Presence Server, this doesn't integrate with Outlook at all (like I thought it would.) I wouldn't suggest the TSP plug-in, it doesn't work very well and it isn't supported by TAC if anything goes wrong. I have been looking at the product they have listed called Cisco Unified CallConnector for Microsoft Office, but currently it is only available for CallManager Express.

jfarrer Fri, 02/16/2007 - 23:45

Personal communicator/Presence server was one of the options I looked at to accomplish this task, but from what I found, it only works with CCM 5.0. We did get some info from our local Cisco Rep who recommended the TSP and forwarded us a link to a newer document. He did advise that TAC would not support this application, but would continue to support the rest of CCM. I imagine that a full-blown Unity server would do the trick, but what we have now is what they are moving forward with. They sure could make things easier.



andrew.schaefer Sat, 02/17/2007 - 17:14

We also have a full blown unity server, but this just integrates e-mail, doesn't seem to include any features to dial from outlook. I have gotten some info that there is a plan to tie the unified communicator client / presence into unity, include chat, and dial from outlook capability. I would hope they would do something similar to the call connector which has a toolbar built into Outlook and IE.

peterocc Tue, 03/13/2007 - 11:41

We got it to work here at my office regardless of Office version (2003 & 2007). The problem exists with the TSP version. Any version you find will not work.

What we did was download & install the IP Communicator (v2.0.2). Once installed and configured with correct dialing rules (emulate your CallManager Dialing Plan / Local for 10-digit dialing), place the call from Outlook and it works.

Good luck!

vinhnguyen Wed, 03/21/2007 - 20:27


Under dialing options in Outlook what did you select as the lines? Did you need to configure users information in Call Manager like Enable CTI application use?



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