CCME + CUE Service Module Failed

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Feb 15th, 2007
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Customer has a 2811 router with an NM-CUE module. Service-Module Service-Engine 1/0 status show the following:

Service Module is Cisco Service-Engine1/0

Service Module supports session via TTY line 66

Service Module is waiting for registration message

Service Module status is not available

I have tried to open a session with the service module and it says the session is open, but I get no output it just sits there. I have tried resetting the service module from another telnet session while the session is connected but to no avail. Is there anything that I can do to fix this without replacing the module? Thanks in advance for any help.

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Markus Schneider Thu, 02/15/2007 - 12:12
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That sounds pretty bad. Can you try to reset the card? The registration message is one of the first thing the card sends out if it's properly connected/functioning. You could do a 'debug scp packets' (maybe even 'deb scp all') on the router and reset the card and/or re-seat the card and see if you get anything. Otherwise it sounds like a faulty module.

hatfieldm Thu, 02/15/2007 - 21:53
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I tried debug scp packets and I get opcode (0x11). The troubleshooting guide that I was reading didn't have that opcode listed.

gogasca Thu, 02/15/2007 - 23:20
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0x11 means SERVICE_MODULE_PING it is sent from Router to module in order to test basic connectivity...

hatfieldm Wed, 02/21/2007 - 08:40
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The service module seems to respond to the shutdown command and now shows status of "is Shutdown". Is there anything to be gained by reseating the module?

marcfuhrmann Thu, 02/22/2007 - 06:41
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I had the same problem here. I put the service module in shutdown and restartet the complete ISR 28xx. After that I was able to telnet the service module again.



hatfieldm Thu, 02/22/2007 - 06:46
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Thanks. I actually got Cisco TAC involved and they recommended the same thing. Unity Express is back up and working with no lost data. WoooHooo! Thanks again to all that helped.


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