We've got CCM 4.1(2) and I frequently have to give physical reports on particular phone extensions in our company.
The problem is, the only way I know of to get this report is to use CDR and search via the CDR->user/extension option. All this does is give us a confusing mess of numbers when all we really want to see is what telco number called a particular extension and when.
Now, I can clearly understand the CDR reports, but when I have to give these reports to non-technial managers, it usually always back fires.
Is there a better method of creating detailed reports (including the incoming calls orgination number) for a single phone extension? Maybe a way to import a CDR search into an Excel file? Maybe a way to extract only certain data from the CDR database?
Something easier then printing out pages and pages of reports just to see the incoming nubmer and it's destination?
thanks for any advice..