How can you make calls transferred from an IPCC call center appear to be an outside call? I would like to do this because when an external call is transferred to a certain extension, I want the call to be sent back to the call center if it isn?t picked up. But, if an internal extension calls this extension, I don?t want this call being sent to the call center if it isn?t answered.
I have configured Call Forward No Answer External, but this feature isn?t working the way I thought it would. The system is seeing all calls transferred from IPCC as an internal call.
CallManager 4.1(3) and MGCP gateway.
Any suggestions would be appreciated.