Phantom Calls

Unanswered Question
Feb 15th, 2007

I have a problem with users getting a call and when they answer there is no one on the other end. Sometimes it is someone calling in and somewhere along the way, the ccm fails to continue the call. However, I had a problem similar to this in the past, and the solution to this was to find phones that had been removed from the network but not from the ccm. Once I removed those, the phantom calls stopped. I do not have any extra phones on the network now and I am at a loss as to the cause. Anyone have any ideas?

I have this problem too.
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mchandak Thu, 02/15/2007 - 16:39

the best option to get more details about these calls is CCM detailed traces when you receive these calls. To me, this sounds more like one way audio/call drop issue. But if u can get CCM Detailed traces from all the callmanager along with the DN which received this call, time of call, it would help to try and get more details about the issue (Cannot assure u solution as of now)


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